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SUPPORT@VITALFACECARE.COM
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VITAL FACECARE INC.
1 FIRST ST #220
COLLINGWOOD, ON
L9Y 1A1
CANADA

FAQ

Have questions? Checkout some of the more frequently asked questions below to see if we the answer.

Q: ARE VITAL FACECARE PRODUCTS REALLY NATURAL AND ORGANIC?

A: They are! Vital Facecare is committed to offering products designed to support healthy, active lifestyles by eliminating harmful, unwanted ingredients traditionally found in face care products without sacrificing quality or product performance. 

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Q: DOES VITAL FACECARE TEST ON ANIMALS?

A: Vital Facecare is a cruelty-free company. We do not test any of our products or ingredients on animals, nor do we associate with companies that do.

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Q: SOLD OUT?! WHAT DO I DO NOW?

A: Balancing inventory volume and ingredient freshness is key to our success. If we’re sold out of something, you can bet we’re already on it. But if you’re impatient for our next restock, email us at talktome@vitalfacecare.com and let us know. 

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Q: WHERE ARE VITAL FACECARE PRODUCTS MADE?

A: Based in Collingwood, Ontario, we are proud to be a Canadian company. All Vital Facecare products are Health Canada and FDA approved.

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Q: HOW CAN I LEARN MORE ABOUT WHOLESALE/RETAIL OPPORTUNITIES WITH VITAL FACECARE?

A: We love working with bright, smart people. Email us at talktome@vitalfacecare.com.

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Q: I DON’T THINK VITAL FACECARE IS RIGHT FOR ME. WHAT’S YOUR RETURN POLICY?

A: Not to worry! We offer a 30-day satisfaction guaranteed policy. If you have any concerns or questions, email us at customercare@vitalfacecare.com

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Q: HOW DO I POST A PRODUCT REVIEW?

A: We loving hearing your feedback. You can leave a review on any product page on our website. You can also leave comments on our Instagram or Facebook pages, or email us with your review at reviews@vitalfacecare.com.

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Q: DO YOU HAVE SUNSCREEN?

A: We haven’t any plans to make a sunscreen at the moment. The ingredients currently found in sunscreens are questionable, and we are not interested in creating products that do not support a healthy lifestyle. If you’re going to be in the sun and have to use sunscreen - apply Keep ‘Em Guessing first, so your skin can benefit from the nutrients in the moisturizer. Then apply a sunscreen so it sits on top of the skin and and protects from harmful UV rays.

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Q: DOES VITAL FACECARE OFFER PRODUCT SAMPLES?

A: We do not provide samples, but you can try our products risk-free with our 30-day satisfaction guaranteed policy on all Vital Facecare products. If you have any concerns or questions, email us at customercare@vitalfacecare.com.

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Q: IS VITAL FACECARE SOLD IN STORES?

A: We are an e-commerce business, so our products are only available online, in our shop. If you have concerns about purchasing face care products online, our 30-day satisfaction guaranteed policy should help. We’re confident you’ll love Vital Facecare products so much - if you’re not completely satisfied with your order, we will give you a full refund, less shipping costs incurred. If you have any questions, please reach out by email or our on-site chat.

30-day satisfaction guaranteed policy on all Vital Facecare products. If you have any concerns or questions, email us at customercare@vitalfacecare.com.

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Q: WHERE DO YOU SHIP VITAL FACECARE PRODUCTS?

A: We ship orders to anywhere in Canada via Canada Post and UPS. We ship to anywhere in the USA via UPS.

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Q: WHERE IS MY ORDER?

A: Once your order has been processed, you will receive a tracking number via email so you can follow your package’s travels all the way to you.

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Q: HOW LONG DOES SHIPPING TAKE?

A: Once your order has been processed, you can expect the following delivery timelines:
Canada orders arrive within 3-5 business days.
USA orders arrive within 3-5 business days.

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Q: WHAT CURRENCY DO YOU CHARGE IN?

A: All pricing is in Canadian dollars ($CAD). For orders outside Canada, your credit card/bank will convert the amount using the exchange rate at the time of checkout. Any international bank fees charged are not imposed by Vital Facecare. The currency and pricing of your order are determined by your location and cannot be changed.

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Q: I’M IN THE USA AND HAVE A P.O. BOX. CAN YOU SHIP TO ME?

A: Unfortunately UPS does not ship to P.O. Boxes, APO, DPO or FPO addresses.

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Q: AM I SUBJECT TO SALES TAXES (AND/OR CUSTOMS AND DUTIES)?

A:  Any sales taxes that apply to your order will be calculated automatically by the payment processor based on your location.

In addition, orders shipped outside Canada may also be subject to import taxes, customs duties and other fees charged by the destination country; these fees are not included in our product pricing or shipping cost, since they vary widely from country to country. All Vital Facecare orders are delivered duties unpaid, so any applicable import taxes, duties and customs fees owing will be paid by you (typically upon delivery).